Returns & Exchanges

At The Clinic, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return window for unopened and unused products. If a product doesn't meet your expectations or arrives damaged, our dedicated team is here to assist with a seamless exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our concierge team with your order number and the specific items you wish to return.

• 2.
  Prepare Your Package

  Carefully pack the items in their original, unopened packaging to ensure they remain protected during transit back to our facility.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the condition of the items, your refund will be processed to your original payment method within 5-7 business days.