Frequently Asked Questions
Everything you need to know about your journey to radiant skin.
Are your products suitable for sensitive skin?
Yes, all products at The Clinic are dermatologically tested and formulated to be gentle yet effective. We recommend checking individual product pages for specific ingredient lists or performing a patch test before full application.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used unless they are defective.
Do you test your products on animals?
Absolutely not. The Clinic is committed to ethical beauty; all our products are 100% cruelty-free and we do not partner with suppliers who participate in animal testing.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.